The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery.

The client is responsible for securing their username/password.

Each client should have the necessary knowledge to create and maintain their web space. Although it is not the responsibility of DigitalNuance to provide this knowledge or support (outside matters specific to DigitalNuance's servers), DigitalNuance has put together a support section to help users obtain a basic knowledge of the Internet and its operating principles and procedures.

It is the clients’ responsibility to maintain local copies of their website content. DigitalNuance is not responsible for loss of website files, data, information, etc.

If loss of data occurs due to an error of DigitalNuance, DigitalNuance will attempt to recover the data at no charge to the client. If data loss occurs due to negligence of client in securing their account or by an action of the client, DigitalNuance will attempt to recover the data from the most recent archive for a $75.00 fee.

Payment Policies:

All accounts are set up on a prepay basis. All pricing is guaranteed for the term of prepayment. DigitalNuance reserves the right to change prices at any time, unless other terms have been agreed upon.

The credit card that you use to activate your account will be automatically charged each month, unless you have chosen to pay for multiple months.

Any account not brought current within five (5 days) is subject to suspension unless prior arrangements have been made. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies DigitalNuance in writing for a request for termination of services.

All past due accounts will be placed with collections and any additional fees will be the responsibility of the client.

15 day Money Back Guarantee:
Our monthly hosting plans include a 15 day money back guarantee. Should you become dissatisfied with our services within the first 15 days of your account activation, DigitalNuance will refund your hosting fee according to our refund policies.

Our refund policy does not apply to any additional items or services not included in the above plans, such as our shopping cart, name servers, etc. Any setup fees, pre-paid plans and overage fees are nonrefundable.

No refunds are available after 15 days. Any cancellation request must be made according to our cancellation guidelines below. Cancellations via the telephone and regular email are not accepted.

All refunds will be made by company check within 15 days of receipt of cancellation. Our 30 day money back guarantee does not apply to reseller accounts or dedicated servers.

Any accounts terminated by DigitalNuance for violation of our policies do not qualify for the 15 day money back guarantee.

Cancellation Policy:

Client Cancellation: Due to security concerns, ALL account cancellations MUST be done via our cancellation form in our support area and must be received at least five (5) business days prior to your billing date. Phone requests will not constitute acceptance of any cancellation.

Upon receipt of proper cancellation notification, DigitalNuance will cancel said account within (3) business days unless other arrangements are made and all credit card charges or billing will cease immediately.

If the account has a balance due at the time of cancellation, this balance must be paid in full. Cancellation does not absolve the account holder of any outstanding financial obligations.

DigitalNuance's services are independent of account usage and domain name records, and are still in effect whether the account holder's domain is pointing to DigitalNuance's nameserver or to some other nameserver. If the account holder transfers a domain without properly notifying DigitalNuance, they will continue to be charged/billed until the cancellation guidelines have been followed. In other words, until you have notified DigitalNuance of your cancellation, we are still providing your account with our services and you will be billed for same.

If you have any questions regarding this policy, please contact us at sales@digitalnuance.net.

Limitation of Liability:

DigitalNuance shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from DigitalNuance's servers going off-line or being unavailable for any reason whatsoever. Further, DigitalNuance shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of DigitalNuance’s servers. All damages shall be limited to the immediate termination of service.

DigitalNuance shall be the sole arbiter of what is and is not a violation of these acceptable use policies. DigitalNuance reserves the right to terminate an account at any time and for any reason that causes harm to any DigitalNuance customer's web sites. DigitalNuance reserves the right to delete all content and files upon termination. DigitalNuance reserves the right to withhold any prepaid funds for any site removed for violations of these policies. DigitalNuance reserves the right to refuse, cancel, or suspend service at our sole discretion.

DigitalNuance reserves the right to change these Policies without prior notice or warning. Non-enforcement of any part of these Policies does not constitute consent.

Violations of these Policies should be referred to customer_service@digitalnuance.net.
All complaints will be investigated promptly.