DigitalNuance
Online Support Manual
© 2003 DigitalNuance
- All Rights Reserved.
Mail
Manager Overview
The Mail Manager
option provides several ways of managing the mail accounts you set up on
your account. Additionally, if Mailing Lists have been set up for your account,
you can manage them using this tool.
Creating
New Mailboxes
Mailboxes
for individuals or groups can be set up using the Mail Manager option. The
number of mailboxes allowable on your account depends on the package you
purchased.
How To Create
a New Mailbox:
-
From
the Control Panel, select the Mail Manager icon. The Mail Manager displays.
-
Select
the New Address link by single-clicking on it. The New Mailbox page displays
- Enter the user
name in the Input Username field. Enter the password in both the Input Password
and Re-enter Password fields. Make sure that you type the password exactly
the same way in both fields.
- When completed,
select the add button. A message displays indicating that the user was added
successfully.
- At this point,
the new user mail account can be edited, or you can return back to the Mail
Manager home. To return to the Mail Manager home, select the Home link.
If you would like to return to the main Control Panel page, select the Control
Panel link located in the upper right corner of the top frame. If you would
like to edit the newly created account, click the link of the user name
whose account you would like to edit and continue with the next procedure.
Editing
E-mail Accounts
E-mail accounts
can be set up to forward to other mail accounts or to have automatic responses
generated when mail is received by the original account. Additionally, Mail
Manager allows you to delete e-mail accounts as well as change passwords for
e-mail accounts.
Note:
The Mail Manager Change Password tool is different from the Change Password
Option that is available from the Control Panel. This Mail Manager tool affects
only the password for the e-mail addresses specified. The Control Panel Option
affects the password for your account.
How To Edit
an Existing E-mail Account:
- From the Mail
Manager, select the desired e-mail account listed under the heading Addresses
on the left-hand side of the screen. The Mailbox Options page displays for
the specified e-mail account.
-
The Change Password
and Delete options are described in detail in the procedures that follow. Other
options on this page deal with forwarding e-mail that is received by this account
to other accounts. These options are explained here:
- Forwarding the e-mail sent to the original address to the same address
on the specified server. This is for normal mail processing and is the
default setting.
- Forwarding the e-mail sent to this address to another address on the
same, specified server. If you select this option, you must also select
the address (es) from the list of possible e-mail accounts on the server
to which you would like to have the e-mail forwarded.
- Forwarding the e-mail sent to this address to another address on a
different server. If you select this option, you must manually type the
e-mail address to which you are having mail forwarded in the text entry
box provided. This would be used if you had an existing account with
another service to which you would like your mail forwarded.
- After selecting
the appropriate mail forwarding option, you may also manually type text
in the auto-response text entry box. If you choose this, be sure to select
the Autoresponse for mail to… option. Any text you type in the space provided
will automatically be sent to anyone who sends e-mail to the address you
are currently editing.
- After all edits
are completed, click on the Save button to apply the changes to the account.
The message "Done" appears on your screen.
- To return to
the Mail Manager home, select the Home link. If you would like to return
to the main Control Panel page, select the Control Panel link located in
the upper right corner of the top frame.
How To Change
the Password of an E-mail Account:
- From the Mail
Manager, select the desired e-mail account listed under the heading Addresses
on the left-hand side of the screen. The Mailbox Options page displays for
the specified e-mail account.
- Select the
Change Password for e-mail account link. The Change Password page displays.
- Type the new
password in the Input Password and Re-enter Password fields. Be sure to
type the password exactly the same way in both fields.
- Select the
Change button. A message displays indicating the password has been changed.
- To return
to the Mail Manager home, select the Home link. If you would like to return
to the main Control Panel page, select the Control Panel link located in
the upper right corner of the top frame.
How
To Delete an E-mail Account:
- From the Mail
Manager, select the desired e-mail account listed under the heading Addresses
on the left-hand side of the screen. The Mailbox Options page displays for
the specified e-mail account.
- Select the
Delete e-mail account link. A confirm deletion message displays.
- If you are
sure you would like to delete the e-mail account, select the Delete button.
A message displays indicating the e-mail account has been deleted.
- To return to
the Mail Manager home, select the Home link. If you would like to return
to the main Control Panel page, select the Control Panel link located in
the upper right corner of the top frame.
Sending
and Receiving Mail
Sending and receiving
mail is not executed in the Control Panel. The mail tools and utilities available
in the Control Panel are merely ways of setting up mail accounts and lists
on the server on which your account resides.
To send or receive
mail, use your normal mail client configured to retrieve mail from, and send
mail through, your domain mail account.
For detailed instructions
on how to set up your mail client software, visit our Email
Setup Section.
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