DigitalNuance
Online Support Manual
© 2003 DigitalNuance
- All Rights Reserved.
We do NOT provide Technical Support for your use of FrontPage 98 or 2000 Software. We have provided the following information as a courtesy. Should you need further assistance with MS FrontPage, Microsoft's FP Authoring Site.
NOTE TO FRONTPAGE
USERS: Because Microsoft FrontPage is not a compatible software program,
many of the options in your Control Panel will NOT work with FrontPage Extensions
installed.
The most common asked question users ask when using FrontPage is:
The default page still shows up even after I have uploaded my index page.
SOLUTION: You MUST DELETE the default page before your index page
will show up.
Publishing a Web
Opening an Existing Web
Troubleshooting problems in FrontPage 98
Further Microsoft FrontPage Support
Publishing a Web
After you have built your html documents and are ready to upload
them to our server:
1. Open the web you've created on your PC using FP Explorer.
2. Choose File > Publish
3. If your "Destination Web Server" doesn't appear in the Publish window
(it won't the first time you publish to our server) CHOOSE "More Webs" and
type the location of the web to publish to. Hit return. IMPORTANT: Use www.yourdomain.com
as the Destination Web Server to publish to our server. Leave the "Destination
Web Name" BLANK.
4. You will be asked for your USERNAME and PASSWORD. This is your domain's
USERNAME and your FrontPage PASSWORD (which may be different than your regular
telnet/ftp/POP password).
5. You can watch the progression of the upload by looking at the bottom
left corner of FP Explorer.
Opening an Existing Web
1. Open FP Explorer and choose File > Open Front Page Web.
2. You can now choose to open a previously created web on your PC or your
web on our server.
3. Highlight the appropriate web or type in the web address (www.yourdomain.com)
and click OK.
4. Enter your USERNAME and FP PASSWORD if required.
5. Make modifications and recalculate links if needed. (See FP help docs
for info on when it's necessary to recalculate links.
Troubleshooting Common Problems with FP98
Getting error - "Root Web Busy"
FTP or telnet to your site and remove the "service.lck" file in
/www/_vti_pvt. This usually happens when an FP session is interrupted before
completion.
Server timing out when publishing large sites.
This difficulty arises when the uploading link times out in the
process of copying the web to our server. The only suggestion Microsoft
has offered so far is to break the main web into a group of sub webs on
your PC, then upload these individually. If this is problem persists for
you, please contact support.
Getting Error - "Front Page Extensions not Installed"
We often see this error being reported even when the extensions
have been installed. If you get this error, please contact support and we'll
make sure the extensions are installed and repair them if necessary. NOTE:
The extensions are easily corrupted. Please use only FP Explorer to update
your web site on the server, not FTP.
I published but my web's not there!
This will happen when the "Destination Web Name" is filled in when publishing
to our server.
This box should be left blank. If you put any other name in this box it
will create a subdirectory off of your root web and copy all of your files
into it. Your site will exist under a subdirectory instead of at the top
level /www where it should be.
My counter, bbs, guestbook, etc isn't working.
These problems are generally due to incorrect permissions on
either the directory, file(s) or cgi script(s) that are associated with
them. Please don't change the permissions of your files or directories unless
you have a specific reason for doing so and you know what effect it will
have on your site.
My forms won't work through the Secure Server.
The call to a cgi script using the Secure Server must not be
within a webbot. Use a normal cgi call in your html script for Secure Server
calls.
My search bot doesn't return any results.
The /www directory must be world readable AND you need to recalculate
links BEFORE publishing (or after editing directly on the server). If it
still doesn't work: FTP to the server and go to the /www/_vti_txt/default.wti
directory. Delete any files that begin with "ALL.". Don't delete any other
files. Then using Windows Explorer, do the same thing on your PC. Recalculate
links, test locally with your browser and publish.
FP starts the Web Publishing Wizard when I try to publish.
Cancel the operation and email support to have the FP extensions
installed/repaired.
Why is my page renamed on the server when I publish?
The "Default Document" of your web is automatically renamed
by the server to what is required by the configuration of the server. For
example, if you've named the main page "index.html", it may be renamed "default.html".
Just check the links to your main page to make sure they refer to it the
same way.
Further Microsoft FrontPage Support
If you need further assistance using FrontPage, visit http://builder.com/Authoring/FrontPage98/
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